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Blog: Navigating the system integrator world for HR tech implementation with Raven Intelligence

Written by Corina Lam & Bonnie Tinder

Bonnie Tinder, the founder and CEO of Raven Intelligence, and Jim Holincheck, Senior Principal at Mercer, recently joined the Now of Work Digital Meet Up powered by Mercer, hosted by Jason Averbook and Jess Von Bank. During the session, she shared her research and insights for this year.

To further elaborate the discussion on the webcast, I wanted to highlight specific areas including:

  1. What does Raven Intelligence do and how can they help?
  2. Who is Raven Intelligence’s target audience?
  3. What does someone looking for support on their next deployment need to know?

For basics, check out our blog that discusses the critical areas involved in a deployment, “Unlocking digital HR success — The power of collaborating with the right SI.”

Let’s meet with Bonnie further:

  1. What does Raven Intelligence do and how can they help?

    Raven Intelligence (ravenintel.com) is a peer review site, similar to TripAdvisor or Yelp! — but for Enterprise Software. When considering a purchase or searching for a restaurant, customers often rely on reviews from other customers. Raven provides a similar service, helping customers make informed decisions about their Enterprise Software deployment partner.

    With 20+ years of experience in the HR technology space, there was a recognized need to enhance awareness and transparency in software project work. While there is extensive analysis of business software features and functions, there has been a lack of analysis regarding the actual project work required for deployment. Raven Intelligence is addressing this need by simplifying the selection process and making it more enjoyable.

  2. Who is Raven Intelligence’s target audience?

    Raven serves three distinct customer groups: At first, Raven helps software customers looking to implement an Enterprise Software ensure project success by providing honest, unbiased peer reviews. Second, for consulting organizations specializing in Enterprise Software implementation, Raven enhances visibility among buyers and software customers in search of a reliable partner. At last, for vendors selling Enterprise Cloud Software and relying on third-party consulting firms for implementation and ongoing services, Raven offers transparency into their partner ecosystem and project outcomes.

  3. What does someone looking for support on their next deployment need to consider?

    When embarking on a new deployment, there are several factors to consider ensuring its success. At first, the challenge of integrations cannot be understated. While best-of-breed solutions are being adopted, systems still need to communicate effectively. Seamless integration requires careful planning and consideration of compatibility between systems.

    Second, the role of consultants cannot be overlooked. Choosing the right consulting firm is essential, but equally important is understanding the individuals who will be assigned to your project. Vetting consultants based on their expertise and track record can make all the difference in the success of the deployment. Turnover within the project team can significantly impact the success and duration of the deployment. Maintaining continuity and stability among team members is essential for maintaining momentum and ensuring that goals are met efficiently. Raven helps customers choose the right implementation from the start by providing insights and experiences from previous clients, helping you avoid these types of potential pitfalls.

    Another key consideration is allocating adequate time and resources for change management and training. Rushing through implementations to expedite the process often leads to complications down the line or a failed project. Properly preparing employees for the changes coming and providing them with the necessary training is essential for a smooth transition and long-term success.

    At last, data cleanup remains a persistent challenge for many organizations. Ensuring that data are accurate, consistent and properly formatted is crucial for the effectiveness of the new system. To streamline this process, establishing a plan for data cleanup, which may include conducting a thorough assessment of existing data to identify inaccuracies, inconsistencies and redundancies, can pave the way for smoother implementation and enhance the overall efficiency of the new system.

    By carefully considering these factors and addressing them proactively, organizations can increase the likelihood of a successful deployment.

Deploying HR technology solutions requires careful consideration and the right partners to ensure success. System integrators play a crucial role in bringing together different technologies and components to create a unified system that improves efficiency and productivity. Understanding the considerations discussed can optimize their HR technology solutions and drive positive outcomes for their workforce and business.